A queue management system virtually oversees the visitor traffic of a website or app by diverting the customers or visitors onto an online queue, thereby streamlining the process.
In addition, these platforms provide fast and productive functioning, such as predictive analytics and automated customer flow based on the acquired customer data.
Some places where this digital queueing system helps are Education, Retail, Healthcare, Transport, Banks, and others.
This blog will provide an overview of the queue management system, its uses, and some of the best platforms available, with their features, pricing, likes, and dislikes.
What is Queue Management System?
The queue management system is an application that effectively manages queues by increasing productivity and reducing customer waiting periods.
This digital system replaces the take-a-ticket system wherein one can join a queue from any digital online mode anywhere in the world.
Uses of the queue management system
- Provides a good customer experience and retains them
- Efficiently manages traffic flow.
- Reducing waiting periods – faster service
- Cost-effective for the business
- Highly productive
- Both customer and employee satisfaction
List of some best queue management software in the market
1. Qminder
It is a cloud-based standalone queue management software that aids enterprises in creating decisive waiting experiences for their customers.
Qminder queue management software directs the queuing up of the customers with the help of their mobiles to eventually receive text notifications.
In addition, it helps provide customized services with the help of customer information gathered from self-check-ins. They have a large customer base worldwide, like AT&T, Sprint, Verizon, Uber, and World Bank.
Features
- Understanding customer flow, waiting, and servicing periods.
- Customized waiting experiences
- Provides self-check-in for waiting in lines using smart devices
- Waiting room TV- Real-time updating of the waiting list
- Service dashboard – Grouping of customers and service lines, text notifications, and chat via SMS
- Service analytics – Utilizing time and resources efficiently
Pricing
It offers three packages for both monthly and annual billing.
- Starter: $ 429/ month and $ 4588/ year
- Business: $659/ month and $ 7588/ year
- Enterprise: Customized pricing (contact sales)
Likes
- Easily operated
- Conversion of disorganized traffic into a seamless flow
- Value for money
Dislikes
- Limited access to data for future analysis
- No provision to revise service time
- Extra cost for test messages
- Mild glitches experienced by some customers
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported device | iPhone, iPad |
| Supported languages | English |
| Support | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat |
| Training | Live online, Documentation |
| Customer ratings | Capterra: 4.8 (33+reviews), G2: 4.5 (58+reviews) |
Our opinion
Qminder helps businesses to increase efficiency, reduce wait times and improve customer experience. It offers real-time monitoring of service locations and uses data to make sound business decisions. This QMS is trusted by major companies such as Lyft, Uber, Taxify, AT&T, Verizon, and many others.
2. Waitwhile
Waitwhile is a virtual QMS app that can be applied for any enterprise to manage their trade accordingly. It manages the customers through a virtual waitlist and sends notification texts on their mobiles concerning their turns.
This platform has helped many customers, saved time, and served companies like Best Buy, Louis Vuitton, Lululemon, and many others.
Features
- Personalized waitlist
- Automatic management of waiting for lines
- Perceptive tools for better consumer flow
- Operational data and insights
Pricing
They offer four packages
- Free trial version for 100 visits per month
- Starter for small business: Its starts from $29/month and $ 23/year
- Business: It begins from $49/month and $39year
- Enterprise: Customized Pricing (Contact sales)
Likes
- User friendly
- Trouble-free set up
- Reliable working
- Streamlined waiting lines
Dislikes
- Screen freezes
- The trouble with browser-based applications on older tabs
- The buttons on the UI are convenient
- It does not support multiple users with a single ID.
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported languages | English |
| Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| Training | Live Online, Webinars, Documentation, Videos |
| Customer ratings | Capterra: 4.7 (61+reviews), G2: 4.8 (66+reviews) |
Our opinion
Waitwhile is an advanced waitlist and scheduling platform that helps organizations manage their queues efficiently. It has many capabilities, such as online check-ins, real-time wait times, notifications via SMS and email, and an API to integrate. Waitwhile’s solution is designed to provide guests with great experiences and streamline processes for organizations.
3. Leyline
Leyline’s patented queue management software provides the customer with a hassle-free and pleasurable experience of booking a visit to the branch with the help of their choice of gadget and further guides them through the branch through a user interface at the kiosk.
The platform requires no framework, transparent licensing, tailored statistics, operative management, or notifications.
Features
- Different Kiosk setups to suit your requirements.
- Personalized digital signage, interactive widgets, and Interface for customers
- Ticketing
- Appointment booking
- Portable solutions are also available
Pricing
Starting Euros 75 / month Pricing of Leyline differs from platform to platform and integration capacity. They offer packages for micro, small, medium, and large enterprises.
| Micro (Up to 10 locations) | Small (Up to 50 locations) | Middle setups Up to 100 locations) | Enterprise (Up to 100 locations) | |
| 1 Year | Euro 900 | Euro 750 | Euro 630 | Euro 450 |
| 3 year | Euro 2100 | Euro 1680 | Euro 1470 | Euro 1050 |
| 5 year | Euro 2700 | Euro 2160 | Euro 1890 | Euro 1350 |
Likes
- Effortless functioning
- Good customer support
- Adaptable platform and allows single tickets throughout the entire course
Dislikes
- Frequent updates
- Signage media caching is problematic
Other details
| Supported languages | Danish, English, Estonian, Georgian, Latvian, Lithuanian, Norwegian, Russian, Swedish, Chinese (Traditional) |
| Customer ratings | G2: 4.8 (3+reviews) |
Our opinion
Leyline is a QMS platform with a simple setup and can be installed on any 3rd party device. It offers various user-friendly kiosk setups that can be customized. It can provide personalized digital signage, API, and widgets to enhance the ticketing and appointment booking experience and also portable solutions.
4. Wavetec
Wavetec queue management system applies virtual queuing and WhatsApp management solutions to handle the customer flow in banks, capital markets, healthcare, retail stores, and others to enhance customer experience.
They are established in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru.
Features
- Queuing based on QR code
- Real-time status and notifications via Whatsapp
- Waiting for line news through digital signage
- Contact free queuing
- Live feedback mechanism
- Evaluation of customer waiting period and average service period
- Insights and analysis
Pricing
Contact the company directly for pricing details.
Likes
- Excellent customer support
- Smooth processing
- Wide range of features to cater to different industries
Dislikes
- The user interface can be improved
- Cost on the higher side
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported device | Android, iPhone, iPad |
| Supported languages | Afrikaans, Arabic, Azerbaijani, Bengali, German, English, French, Hebrew, Italian, Portuguese, Russian, Spanish, Tajik |
| Training | Live Online, In-person, Documentation |
| Customer ratings | Capterra: 4.7 (61+reviews), G2: 4.9 (14+reviews) |
Our opinion
Wavetec is a leader in the Queue Management System (QMS) world, offering an enterprise Solution with modern design and extensive information systems to create an optimal customer journey. It provides customers with convenient options to join a queue using their mobile app, appointment, or ticket kiosk physically and virtually.
5. Qtrac
Qtrac is by Lavi Industry with over four decades of service in queue management; it is dedicated to virtual queue management for strategically managing the customer flow for businesses at various levels by giving attention to how people interact with a business.
Expert handling of schedules and appointments, thus, reducing waiting, improving trade, and creating a good consumer experience.
Government offices, educational institutions, retail stores, financial organizations, healthcare, DMV offices in North America, and companies like Ace Hardware, San Diego State University, U.S. Cellular, and Lufthansa Airlines also rely on this.
Features
- Enhanced staff productivity
- Good standards of service by understanding the customer
- Improve sales
- Custom-made solutions for customer experience
- Well-organized scheduling of appointments
- Necessary for clients to have proprietary hardware to use the software.
- Updates on waiting for lines (progress in the queue)
Pricing
They give three plans Waitlist starter, Queueing professional, and Enterprise suite. The prices mentioned are for 1 location.
- Waitlist Starter: $ 238.89/month, $ 2863.08/year
- Queuing Professional: $ 287.10/month, $3445.2/year
- Enterprise: Customized Pricing (Contact sales)
Likes
- Real-time updates of schedules and appointment
- Report and analyze – Customer data and Location-based Performance Reports
- Customers can view the queue with the help of digital signage.
Dislikes
- High priced subscription
- Payment process not integrated
- It does not provide alternate notification channels other than SMS and emails.
- UI is not very convenient for customers to upload information.
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported languages | German, English, French, Hebrew, Spanish, Chinese (Simplified) |
| Customer ratings | G2: 4.7 (30+reviews) |
Our opinion
Qtrac is dedicated to providing customers with the best possible experience when interacting with physical stores. Their solutions focus on enhancing customer journeys, scheduling appointments more efficiently, eliminating lines and queues, promoting sales growth, and helping you develop data-driven strategies.
6. Engageware
Engageware’s Queue management tool is to engage customers in better ways. They are employing simpler and more efficient solutions for businesses to provide customer engagement solutions to handle on-site traffic to provide better customer service.
Lend services to retail banking, consumer retail, higher education, and healthcare.
Features
- Farsighted preparation of employees to cater to the customers
- Provide estimated wait times to customers based on real-time data
- Transparency concerning waiting periods
- Improve response rates through a valuable feedback mechanism post-appointment.
- Flexibility to login from any place and device
- Appointment activity tracker to improve in-house performance
Pricing
It offers three plans. For pricing details, you need to contact the vendor directly.
- Starter
- Professional
- Enterprise: Customized Pricing (Contact sales)
Likes
- Improves customer satisfaction
- Maximizes efficiency of the system
- Increases business profits
- Hassle-free personalized customer experience
Dislikes
- Admin dashboard GUI needs improvement
- Glitches in syncing with the client’s calendar
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported languages | English |
| Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| Training | Live Online, Webinars, Documentation |
| Customer ratings | Capterra: 4.8 (68+reviews) G2: 4.4 (119+reviews) |
Our opinion
This cutting-edge QMS platform helps organizations to engage their customers in a better manner. It simplifies and makes the process of appointment scheduling and knowledge management effective by providing quality customer experiences. In addition, it can provide automotive and customizable appointment bookings, configurable rules, customized notification settings, and more.
7. Qwaiting
Qwaiting is a popular SaaS– cloud-based queue management service providing an efficient, user-friendly queue waiting-for platform to cater to small, medium, and big enterprises. Here customers are instructed through audio-visual means and user interface to check into a queue.
Further, follow-up calls and suitable tools are used to track service levels and provide performance statistics. Qwaiting believes in giving the ultimate client service by boosting communication and queue control system
Features
- It uses cloud technology and can integrate into any technology
- Simple web page booking
- Provides self-check-ins and smart systems
- QR code enables an automated waiting list
- Centralized dashboard for uninterrupted service
- Personalized experience
Pricing
- Basic – $149/ month location
- Premium- $ 349/ month location
- Enterprise-$ 699/ month location
Likes
- Simple operation
- Remote management
- User-friendly features
- Efficiently manages queues
Dislikes
- API support is not available in the basic plan
- The SMS notification facility is not there for basic plan users.
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported languages | English |
| Supported Device | Mac, Windows, Linux, Android, iPhone, iPad |
| Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat |
| Training | In-Person, Live Online, Webinars, Documentation, Videos |
| Customer ratings | Capterra: 5.0 (2+ reviews) G2: 5.0 (2+reviews) |
Our opinion
Qwaiting is a queue management platform designed to ease the queue management process for businesses and increase customer satisfaction. It helps reduce waiting times, minimizes walkaways, provides outstanding customer experiences, and generates real-time insights to aid data-driven decisions.
In addition, it allows for more personalized communication with customers and can be accessed from PCs, laptops, and mobile devices. With Qwaiting, businesses are assured of industry-leading performance service that will bring unparalleled success.
8. Qudini
This platform is a leading customer experience management solution that offers appointment scheduling, virtual queuing, event management, click-and-collect check-in, task Management, and more.
It helps clients to transform their business functioning, analytics, and consumer experience. It facilitates an enterprise to be more productive, make profits, retain customers, store traffic, and be purposeful.
Features
- Appointment booking
- Customer engagement
- Activity management
- Insights
- AI prediction engine
Pricing
It offers quote-based plans. For details, contact the company directly.
Likes
- Simple set up
- Smooth operation
- Good customer service
- User-friendly Interface
Dislikes
- Pricing structure confusing
- App hangs and lags with multiple users
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported languages | Arabic, Danish, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) |
| Supported Device | Mac, Windows, Linux, Android, iPhone, iPad, Chromebooks |
| Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat |
| Training | In-Person, Live Online, Webinars, Documentation, Videos |
| Customer ratings | Capterra: 4.7(10+ reviews) G2: 4.5 (11+reviews) |
Our opinion
Qudini is a QMS platform to aid retailers and banks in optimizing the customer experience, improving store team productivity, and generating more profit. This software is intuitive and convenient to operate. It is scalable and offers many integration options.
The features include appointment scheduling (both in-store and online), virtual queue management, clienteling services, event booking, click-and-collect check-in, task management, store team communications, and shop floor management.
9. Qless
This is software for queue management and appointment scheduling. They are aimed at smoothly managing the customer flow in organizations.
The automatic wait experiences are customized using analytics to provide a flexible platform for customers to wait according to their needs and preferences. This cloud-based system helps businesses better their functioning and operations with efficacy to cater to customer needs by reducing the waiting period.
Features
- Cloud technology enables easy access from mobile
- Integration abilities
- Real-time monitoring and processing( visibility)
- Personalized interactions
- Tracking and reporting
Pricing
It offers quote-based plans. For pricing details, contact the vendor directly.
Likes
- User-friendly platform for booking and scheduling
- Customization for a wide range of industries
- Faster elimination of waiting for lines
Dislikes
- It may be costlier for small-time users
- Improvement in tracking and accessing history and individual user data
Other details
| Deployment | Cloud, SaaS, Web-Based |
| Supported Device | Mac, Windows, Android, iPhone, iPad |
| Support | 24/7 (Live Rep), Chat |
| Training | In-Person, Live Online, Webinars, Documentation |
| Customer ratings | Capterra: 4.8(4+ reviews) G2: 4.4 (10+reviews) |
Our opinion
Qless QMS makes it easy for customers to join a virtual queue and book appointments, eliminating the need for long waiting periods. In addition, it provides improved operations, increased staff productivity, and higher customer satisfaction.
This cloud-based platform offers easy mobile access, integrations, live monitoring, and processing (visibility) personalized interactions, tracking, and reporting.
10. Qticket
This app allows customers to book appointments or queue anywhere using any online mode. This product is UX driven and can be retrofitted to an existing framework to improve and upgrade existing queue management systems without any extra expenditure at the same time. The end-user app is free of charge.
Features
- Systematic and secure customer flow
- Optimized in-house facilities
- Good customer experience and fewer customer complaints
- Inbuilt automatic notifications for canceling and rescheduling, enabling self-serve outside working hours
- Provides data insights with auto-generated reports and instant feedback and others for analysis
Pricing
Contact the company directly for pricing details.
Likes
- Accessibility from anywhere by using the app
- Easy transition to online mode
- Real-time bookings
- Priority lines
Dislikes
- App functioning is slow.
Other details
| Deployment | Cloud, SaaS, Web-Based |
Our opinion
This QMS is a UX-driven customer flow management system and provides virtual queuing and online appointment booking.
This platform can be installed onto an existing technical system to upgrade and automate existing queue management and booking systems without additional investments. Customers use any smart device to queue or book appointments remotely for free.
Some top features are optimized customer flow, superior user experience with fewer complaints, and automatic notifications for rescheduling. It also provides actionable data insights with auto-generated reports and instant feedback.
Conclusion
Every enterprise aims to serve its customers with the utmost care. The queue management software enables this by providing a seamless journey in booking schedules and appointments and through waiting lines.
Also, additional features like real-time updates, analytics, and flexibility ensure an efficient process for both the customer and employees, ensuring satisfaction on both ends.
Furthermore, queue management software is also flexible, making it adaptable to businesses of all sizes.
If you’re looking for a system to improve your business’s customer service, consider implementing a queue management system.
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