What is Product Acceptance? – 4 tips to set criteria

The quality of the product is crucial for a business. It may be raw material or finished goods. Product acceptance happens only when the product meets its intention.

This article gives information about product acceptance criteria, their importance, and what you must keep in mind while setting the criteria.

Product acceptance is the verification that a given purchased or manufactured item meets specifications and is usable for its intended purpose.

Product Acceptance

Product Acceptance Criteria

It is a set of business rules that a product or service must meet to be accepted by the user. They are distinctive for each user.

Good and realistic acceptance criteria help to avoid unwanted results in the end.

Product Acceptance Criteria

How to set product acceptance criteria

To set acceptance criteria, you need to follow some rules. Initially, the product manufacturer sets these criteria based on the customer’s needs.

After that, the business analyst, requirement analyst, or development team member reviews these criteria with user stories. Then the whole team discusses the user stories and acceptance criteria.

What are the features of product acceptance criteria?

  • It should be capable of being proven right or wrong: The criteria should have the capacity to define the result yes or no.
  • It should be short and clear: No need to write complete documentation. However, the criteria must be as transparent and straightforward as possible.
  • It should be easily understandable: Set clear criteria so that your developers can understand it without much effort.
  • It should serve the user viewpoint: Write the criteria in the situation of actual user experience.

What is a User Story?

A user story is an informal, detailed description of the product or software feature written from the end-user point of view.

It contains the type of user, what he wants, and why he wants it. Usually, the client, end-user, manager, or development team member writes a user story.

It helps to describe the requirement of the product feature in a simplified manner.

To write a compelling user story, you need to concentrate on the necessary elements. They are who, what and why.

Here who describes the type of user, what means action, and why describes the benefits.

What does the user story template look like?

User story follows simple template like as a < type of user>, I want <action>, so that <benefit>.

  • Type of user means a person or a system who interacts with the implemented system to reach the goal.
  • Action means an assurance that the user can be skilled by interacting with the system.
  • Benefit means value gets by the user because of the interaction with the system.

For example, As <Astha>, I want <to clean my work place>, so that<I can feel more comfortable>.

User stories may be written on an index card or small sticky notes, and they may be arranged on the table for discussion.

3C’s of user story

3C's of user story

3C’s are very important in user stories. They are card, conversation, and confirmation.

  • The card contains the user story format. It must address ‘who’, ‘what’, ‘why’.
  • Conversation means the conference between the product owner, the end-user, team members, and other stakeholders. Most of the time, the conversation will be verbal and supported by documents.
  • The product owner or end-user confirms that the story has been successfully implemented and attained the requirements.

User story plays a vital role while setting acceptance criteria for product acceptance.

Essential tips for writing good Acceptance Criteria

  • Before development, record the criteria: Documentation of acceptance criteria is necessary before actual development. Collect all customer needs before setting the criteria. Ensure that the specified criteria are acceptable to both parties ( vendors and buyers).
  • Don’t create too short acceptance criteria: Set the AC to fetch the input but not the final solution.
  • Set the realistic and achievable acceptance criteria: Realistic criteria help you deliver efficiently.
  • Don’t create too broad acceptance criteria: It leads to an indefinite user story.
  • Don’t use technical words: Write AC in simple English so that your stakeholders, team members, and managers can easily understand.
  • Get consent from everyone: Communicate the acceptance criteria with your stakeholders & team members and make sure that everyone reviews AC because everyone has their point of view on solving problems.
  • Create testable AC: Write AC in so that testers can easily confirm that all the requirements are met or not.

Importance of product acceptance criteria

  • It allows you to define the boundaries of a user story.
  • Because of acceptance criteria, employees of the production company or development team of software company come to know what they have to do to reach the customer requirements.
  • It helps you to plan and estimate the project accurately.
  • It acts as the basis for tests.


To write good acceptance criteria, you should make sure that they are realistic and achievable. Lastly, it is vital to ensure that all stakeholders review the acceptance criteria before development begins.

User stories are a vital part of product development and can be extremely helpful in ensuring that all requirements are met. In addition, the 3C’s of the user story (card, conversation, and confirmation) are essential for good communication between stakeholders.

Thanks for reading! Hoping this article helps you understand the importance of user stories and acceptance criteria.